Knowledgebase: Billing Questions
How do I get a copy of the welcome email?
Posted by Pacific Host, Last modified by Pacific Host on 04 December 2011 11:06 AM

If you lost your welcome email or have not received it within 15 minutes of ordering you can view and print it from the Client Portal.

Steps:

1. Login to the Client Portal.
(The login details will be the ones you entered at sign up. Username will be your email and the password is the one you entered)

2. In the upper right hand corner look for the "Hello, Your Name!" button and click it.

3. In the dropdown menu click "Emails Sent" to view a list of all the emails we have sent out. You'll be looking to an email containing the words "Login Information". If you cannot find your login email then please send a ticket into our Billing Department for further assistance.

If you cannot find the Login Information email you are looking for then please open up a ticket with our Billing Department for further assistance.

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