Knowledgebase: Billing Questions
You are charging me too much money on my PayPal account. Why can't you change my subscription payment?
Posted by Pacific Host on 04 December 2011 08:07 AM

PayPal does not allow for anyone to change your payment amount. If you need to pay us a different amount every month, you will need to cancel your current subscription and re-subscribe on the correct amount you wish to pay monthly.

We do not bill your account for extra money. It is likely you created multiple separate PayPal subscriptions, which has caused you to pay extra. We are unable to cancel any PayPal subscriptions for you, so you will need to cancel all subscriptions at this time. To do that, please see the steps below:

Here's how:
  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money.
  4. Click Update in the My preapproved payments section.
  5. Click Cancel or Cancel automatic billing and follow the instructions.
The extra payments are now posted as credit on your account which will automatically subtract from future invoices. Once this credit is depleted, please re-initiate the subscription on a future invoice.
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