Knowledgebase: Billing Questions
How can I get a refund for unused services?
Posted by Pacific Host on 04 December 2011 08:10 AM

If your billing account is staying active, then we add a credit to your account for the next time you would pay.

If you do not plan to keep any PacificHost services, you must cancel all of your accounts first by submitting a cancellation request form. Then wait for a cancellation confirmation email. Once you get the cancellation confirmation you may reply to that email and inquire about your refund.

Please allow up to 7-10 Business Days for your credit card to post the refund.

Please keep in mind that we do not offer refunds (pro-rated or otherwise) on Dedicated Servers or Hybrid Services unless you accidentally pay for a service you already canceled (e.g. forgot to cancel paypal subscription). We do require a 72 hour notice for cancellations on Dedicated Servers.

More details regarding our refund policy is posted in our Terms of Service.

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