Knowledgebase: Getting Started
I just changed my nameservers, how can I tell when my site is pointing to PacificHost?
Posted by on 04 December 2011 10:58 AM
If you have an existing domain with another registrar, you would need to change the nameservers of the domain to the ones specified in the login information email you received from us. The hard part is determining when your website is actually pointing over to us. It can be especially hard if data was transferred over so your website looks exactly the same at your old host and at your new host.

The easiest thing to do is to look at your login information email and look for the temporary url that is listed. It looks like http://69.393.39.23/~username/
Then open up command prompt To open a Microsoft DOS command prompt shell window, first click the Start menu at the lower-left of your computer's desktop and select "Run...". Then if you are using Windows XP or Vista or Windows 7, type "cmd" (without the quotation marks) into the Run box and click "OK". Otherwise, if you are using an older version of Windows, type "command" (without the quotation marks) into the Run box and click "OK".

Once you have command prompt open, just type "ping" without quotes. A list of IPs will popup. Simply compare the IP that pops up and compare it to the temporary URL listed in your login information email. If the IPs are the same, you can then be sure that when you view your website in the browser, you are viewing your website with us. You can also trying running this command without quotes "ipconfig /flushdns" which will clear any cached nameservers for websites on your computer. If you see another IP when you ping your website, then your site is still pointing elsewhere.

You can also check the status of your website during a nameserver change by visiting it through a proxy to see what a visitor might already be seeing and what you can expect to see once your ISP updates their DNS servers. A proxy we find reliable is You can go there and type in your website to view your website. Proxies retrieve the latest nameserver information when a user requests to view the nameserver information, therefore a proxy is a good way to determine whether your website is correctly pointing to your new host within 5-10 minutes after changing your nameservers. Please note though it still may anywhere from a couple hours to 48 hours for your ISP to update their nameservers and to view what you might see in a proxy website.

If you are viewing your website through a proxy after an hour or two of changing your nameservers and it doesn't appear to be loading right, you might wish to check that your nameservers were setup correctly. You can do this by visiting and clicking the radio button for "DNS Records", typing in your domain and clicking the "GO!" button. Near the top of the page it should listed the nameservers that we gave you. If it doesn't appear to be loading your nameservers correctly or there appears to be an error when checking this, you may wish to contact our support department where we can check into this further and finding any DNS issue you might be having.
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