My website is down!
Posted by Daniel Scope, Last modified by Daniel Scope on 04 December 2011 01:32 PM

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Is your website down? First, don't panic! Next instead of submitting a support ticket right away we recommend you follow these steps to see if you can find out what the issue might be.

1. IP Blocked?

First check to see whether your site is actually down or if you are just blocked by the server firewall. You can do this by visiting your website through a proxy such as http://www.proxify.com/ or http://www.anonymouse.org/ (If you are able to visit your website through this proxy it simply means you were blocked by the server firewall, you can follow this article to learn how to unblock yourself.

2. Network Outage?

If the website is down even through the proxy then there might be a problem with the server or the network. Check our Ops Twitter account which will display any server alerts or network issues: http://twitter.com/pacifichost_ops. If there is a reported issue and your website is affected then we would ask that you not submit a support ticket as we are working on resolving the issue, any updates will be posted in that twitter account.

3. DNS Issue?

If your website is down and none of the steps above explain it and you recently made a dns change on your website to point to our servers, please make sure that your website is pointing to the correct nameservers and is resolving to the server.

If none of these answer the question as to why your website is down then we recommend submitting a ticket to our support department.

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