Knowledgebase: Using WHM
WHM Support Center
Posted by Pacific Host on 04 December 2011 02:21 PM

You can submit a support request to the cPanel customer service team through the support center. There are several alternate forms of help you may wish peruse before you submit a support request:

  • cPanel and WHM Guide - Please use the online search facility in the online FAQ to see if your problem is listed.
  • Support Forums - Search through the archives or ask a question at the cPanel support forums.
  • Documentation - Please check the online cPanel and WebHost Manager documentation for help.
NOTE: cPanel support will not be able to answer questions about installing third party software (ImageMagick, pdflib, etc.).

Steps

  1. To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.
  2. Click on Support Center.
  3. Click on one or more of the available links. If you need to contact cPanel directly, click on the Contact cPanel.net link.
  4. Enter your name, email address, phone number, IP address, and
    cPanel version/build of your server in the Your Name, Your Email
    Address, Call Back # fields, IP Address of Server, and cPanel
    version/build fields.
  5. Enter a brief, one line description of your problem in the Brief Description of Problem field.
  6. Enter the name of the distributor from which you obtained a software license in the Distributor/Partner NOC Name field.
  7. Enter a detailed description of the problem in the Detailed Problem
    Description field. Add as much detail as you can about the problem. You
    should include here, any and all parts of the software that are
    affected, any changes you have made to the server recently, what you
    are trying to accomplish, and any other information you feel may help
    the technical support representative to better assist you.
  8. To the best of your ability, enter each action required to reproduce the problem in the Steps to Reproduce the Problem field.
  9. Click on Send Request.
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