Knowledgebase: Using WHM
Sorry, a DNS entry already exists, please delete it first (from all servers in the dns cluster) - WHM
Posted by Pacific Host on 04 December 2011 02:23 PM

When trying to add a new domain in WHM, you may get an error like this.

Account Creation Status: failed
Sorry, a DNS entry for domainname.com already exists, please delete it first (from all servers in the dns cluster)

This means that a DNS Zone File already exists for this domain. Simply click to the "Delete a DNS Zone" link (in the WHM left-hand menu) and remove the domain name you are trying to add. Now you can reattempt the account creation.

Please contact support if this does not resolve the issue.

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