Knowledgebase: Miscellaneous
How to take a screenshot
Posted by Pacific Host on 04 December 2011 03:27 PM

You may be asked to provide a screenshot of your computer screen so PacificHost can get a better idea of your problem.

  1. Go to the problem on your computer and then press the PrtScn key on your keyboard. Nothing seems to happen. 
  2. Open a Paint, Illustrator, or Photo program. In Windows, you may click Start > All Programs > Accessories > Paint.
  3. Go to the Edit menu and click Paste, or you can press Ctrl V.
  4. Click File > Save As. In the box that pops up, change the "Save As Type" to PNG or JPG. Type any file name you like. Choose a location easy to remember, like the Desktop, and click the Save button.
  5. To send your screenshot to PacificHost, simply attach the PNG or JPG file to your email reply. Alternatively, you can upload the file to your public_html folder and tell us the name of the file.
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