Knowledgebase: FTP Help
Why does my FTP fail to connect?
Posted by Pacific Host on 05 December 2011 06:02 AM
If your FTP progam is not connecting properly, here are some possible reasons: 

Step 1: Your firewall could be blocking it.
Step 2: Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else).
Step 3: Make sure your username and password are the same as your control panel username and password.
Step 4: Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html
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