Knowledgebase: Billing Questions
How to add a Sub-Contact or Additional Email to Billing Account
Posted by Rex Boyd, Last modified by Rex Boyd on 07 December 2011 01:54 PM

If you have multiple people in your organization and they all require the ability to call in, live chat or open a ticket on your behalf their information will need to be added as a Sub-Contact in your Billing Account. To learn how to do this just follow the instructions below.

Step 1: Login to the Client Portal.

Step 2: Click the "Update Your Details" link in the upper left next to your current contact information.

Step 3: On this page you will see a set of tabs in a row. Just click the tab that says "Contacts/Sub-Accounts".

Step 4: In the dropdown menu you may need to select "Add New Contact" and then press the "Go" button.

Step 5: Just fill in the relevant account information and click save at the bottom. If you just need to add an email address, just add the email and save, there is no requirement for any other contact information unless you wish to add it.

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