Knowledgebase: Billing Questions
How can I pay an invoice, and much more!
Posted by Rex Boyd, Last modified by Rex Boyd on 08 December 2011 06:07 PM

If you have a due invoice you'll first want to check the due date. If the due date hasn't passed yet you are welcome to pre-pay to get it out of the way. However be aware if you do that with an active PayPal Subscription you may end up double paying, so best to leave it until the due date. With credit cards we'll attempt to charge your card a day before the due date to give you more time to fix the issue if something does go wrong. In most cases, by paying the invoice your service will be unsuspended immediately if it was previously suspended. If your on a dedicated server and you're overdue, you'll need to pay the invoice as quickly as possible or contact our billing department immediately so we can work something out. In all cases we will send out your invoice 7 days in advance letting you know of the upcoming renewal, this should give you plenty of time to cancel should you want to do that.

 

So, how do I pay my invoice?
Step 1: Login to the Client Portal at http://clients.pacifichost.com/
Step 2: Once logged in, click the dropdown menu for "Billing" followed by the "My Invoices" link
Step 3: On this page you should see your due invoice clearly marked. Just click the "View Details" button
Step 4: Here you will be given your available payment options and can follow the instructions for each payment option to complete payment

What if I am unable to pay?
If you having some troubles paying your invoice, please in any case open a ticket with our billing department and we'll see what we can work out for you. We may be able to offer you an alternative payment solution if you can't seem to pay the invoice with our main payment methods. 

How long will I have before my site is suspended?
This can vary depending on your service, however we normally start suspensions at around 5 days past due. For more information on this and other payment policies please refer to our Terms of Service.

What if I have account credit?
The account credit will be automatically applied to your invoice before the due date. You should see the reflected credit balance on the invoice and you will be notified if there remains a balance that you need to manually pay.

What if I overpay with PayPal?
When you signed up, you created a PayPal Subscription. If you pay your invoice via PayPal before the due date, you will end up overpaying and the extra payment will be applied as a credit toward your account. If you would like your account balance returned to $0 then you'll need to submit a ticket to our billing department requesting a refund of one of the payments. We will go ahead and issue a refund and remove the account balance for you. Please don't open up a PayPal Dispute if you overpay, just contact us and we'll be more than happy to help.

How can I update my credit card info?
Once logged, next to your contact information on the home page, you'll see a link that says "Update Your Details". Click that and on the following page you'll see a horizontal tab. Click the button that says "Credit Card Details" and you'll be able to make changes to your card here.

 Still have questions? Open a ticket with billing and we'll get you on your way.

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