Knowledgebase: Miscellaneous
Why was my IP blocked
Posted by Flora Lui on 17 September 2015 06:12 AM

Our servers are setup to protect themselves if they perceive a threat by blocking the IP. There are many things which can trigger a block on your server including:

  1. Entering the wrong username or password multiple times within 5 minutes when logging into the control panel, email, or a password protected area on the website.
  2. Opening too many connections to the server at one time. For FTP, we recommend setting you FTP program to open no more than 2-3 connections at a time. For email, please set your email client to check email no more often than 5-10 minutes apart. If multiple computers are checking email, please stagger the times they are checking so they are not all trying to check email at the exact same time.
  3. Several disconnects and reconnects in a short period of time may cause it.
  4. More than 4 of the temporary blocks in a 24 hour period.
  5. We may in extreme situations manually block a range of IP addresses we see attacking the server.

You can tell you are blocked if you cannot access your website, Cpanel, FTP, or email server.

If you cannot access the website, try accessing the domain(s) using or which will not be blocked or access from another computer that is not on the same internet connection. You can also reset your cable or dsl modem to get a new IP assigned to you.

To get your IP unblocked, please contact or open a support ticket in your Pacifichost client portal. Please then provide the IP to unblock which you can see by browsing or from the blocked computer. Please also provide the full results of a tracert to the server so we can verify where the block is occurring.

You can run a traceroute doing the following:

Windows Vista

  1. Go to Start, In the search box type cmd
  2. In the new box listed under Programs directly above the search bar it will highlight cmd, double click
  3. At the prompt, type tracert and hit enter.
    • Note you may also hold the Windows key and Type R to bring up the run command and complete like XP Commands

Windows XP/2000

  1. Go to Start, Run...
  2. Enter cmd and click OK.
  3. At the prompt, type tracert yourdomainname and hit enter.

Windows ME/98/98SE

  1. Go to Start, Run...
  2. Enter command and click OK.
  3. At the prompt, type tracert yourdomainname and hit enter.


  1. In your Applications, Utilities folder open the Network Utility.
  2. Click on the Traceroute tab.
  3. Enter the domain name, server name, or IP address.

You may instead open a terminal window from Applications, Utilities and type in traceroute -I (change to your domain, server name, or IP address)

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