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Knowledgebase : Pre-Sales Questions
     
If you pay for any of our Shared, Business, Reseller or VPS plans with a minimum of a 1 year payment we will give you a free domain or transfer service. To take advantage of this offer, select the option to register or transfer a domain when you go to checkout. This offer applies to .COM, .NET or .ORG domains only. When you select a minimum of 1 year payment term, it will change the price of the domain to $0.00 at checkout. NOTE: The domain is only free for the first year, after that you w...
We allow up to 500 emails to be sent out per hour on our shared and reseller servers. This will not be changed under any circumstance. By default there is a 1000 email per hour limit on our VPS, Hybrid and Dedicated Servers however this can be changed in your WHM. Just log in to your WHM and goto Tweak Settings there you will find mail option in that option "THE MAXIMUM EACH DOMAIN CAN SEND OUT PER HOUR (0 IS UNLIMITED):" In that you can set that how many mail can be sent by each domain...
Yes, emails on the server count towards your storage limit. This is one reason we recommend not storing e-mail on the server. Once you download and read your mail, you should ensure that your e-mail client deletes the mail from the server. In the configuration settings for your e-mail client, make sure that you do not have the option selected to "Leave mail on server" if you do not wish to store e-mail on the server.
There are three basic parts that make up any current day web site: * The domain name * The web-hosting, or server * The site files themselves The domain name is much like an entry in a phone book. Computers communicate by using numbers, called IP addresses, to contact each other, much like you use a phone number to dial a specific person's phone. If you want people to find your business's phone number, you want to be listed in a phone book. The phone book tells people looking for yo...
If you pass our initial fraud screening process your account will be activated instantly. We manually process all orders after they have been setup and will contact you if we require further verification for the account to remain active. Note: Dedicated Servers may take up to 72 hours before being activated after we have verified the order.
Shared webhosting customers may have noticed a new section in cPanel called Search Engine Optimization (SEO) Tools. These icons will connect you to a FREE service called Attracta [1]. Attracta automatically generates a sitemap of your site and pings the major search engines when any pages are added, to ensure that everything in your website is indexed by the search engines. They also give you stats on common errors that can affect your search engine optimization efforts, as well as the ...
Yes, you can host sites for your friends on your Web Hosting account, as long as you are not charging them money for hosting. However, if any of your friends need direct access to the databases or cPanel functions, they will need your cPanel login information. If you chose to get a Reseller account, then each friend will have their own cPanel. This is really a much better way to host multiple sites that do not have the same owner. Remember, shared Web Hosting accounts may not resell their h...
This software will work on all hosting services, as we possess the necessary FFmpeg codecs to run these scripts.
Yes, we can change the main domain on your account, but the account username must remain the same. Simply visit http://requests.pacifichost.com/ [1] and choose the form to change your domain name. Please make sure you don't have the domain you are changing to used anywhere on the server (addon domain or parked domain or cpanel account). If you do please remove it first before issuing the domain change request. PLEASE NOTE: If you have addons domains created within the cpanel account they ma...
CLICK HERE TO USE OUR SOFTWARE CHECKER Software not listed? email our sales department and we'll let you know for sure.
Overselling is currently enabled on all of our reseller hosting packages at no additional cost.
We currently accept PayPal, Visa, MasterCard, American Express, and Discover. We also accept all International versions of those credit cards.
Yes. We can host international domains from any country of origin.
PacificHost offers domain registration starting from $15.00 per year. Domains can be purchased during your hosting order process. If you'd like to purchase just a domain, please visit: https://clients.pacifichost.com/cart.php?a=add&domain=register [1] Links: ------ [1] https://clients.pacifichost.com/cart.php?a=add&domain=register
Yes! We offer free installation and setup of RMS on our VPS, Hybrid and Dedicated Server line of servers. However, It is not available on our shared hosting. FMS (FLASH MEDIA SERVER) - Supported on All VPS, Hybrid, Dedicated Hosting. WOWZA - Supported on Hybrid or Dedicated Servers (Some clients are successfully running this on our VP5+ plan however we recommend going with a Hybrid to allow room for ample resource usage) RED5 - Supported on All VPS, Hybrid, Dedicated Hosting. FFMPEG - Su...
If you ordered a new domain name through us, it will take 24-48 hours. If you are transferring an existing domain name to PacificHost, it will take 24-48 hours after you make the DNS change with your registrar. Note: You can preview your site before your DNS updates by using http://serverip/~yourusername/ Most accounts are activated Instantly after signup. If you purchased a Hybrid or Dedicated Server please allow up to 72 hours for setup.
This will vary highly depending upon the weighting system which we use to ensure that servers are not oversold. Don't worry! We will provide you with a nice, stable environment to house your VPS's.
We update each program as soon as our server administration team approves it. Often updates are "buggy", and we want to be sure any updates we make will not cause problems for our clients.
Not at all! In fact, we already have customers in countries all over the world. If you don't have a credit card, we also accept paypal and checks or money orders.
Linux supports many different file systems, but common choices for the system disk include the ext* family. Our filesystem is ext3.
We do not allow overages for disk space. Instead you will need to upgrade to the next highest plan in order to have a higher disk space limit. You can upgrade via our Client Portal and perform a seemless and automatic upgrade to a higher plan.
We provide 24/7 ticket and live chat support. We also offer phone support during our regular business hours. Business hours can be found on our Contact Us page [1]. Links: ------ [1] http://www.pacifichost.com/contact-us.shtml
* Consider signing up for Google Webmaster: http://www.google.com/webmaster [1] * Consider using the Attracta SEO Tools available in the cPanel of our Shared font-family: Arial, Helvetica, sans-serif, Calibri; line-height: normal;">You do not need to contact Google to become part of their search engine. Google and other engines use spiders to index webpages, and only the search engine will decide what keywords are used and what rank you get. Meta Tags which were once used to identify k...
If would like to check what name servers (DNS) your site's domain name is currently using, simply do the following: * Go to http://www.domaintools.com/ [1] * In the field that says "Whois Lookup", enter your domain name. * Click "Submit." * The results will show the name servers your site is using, along with information about your domain registrar (the company where you bought your domain name). NOTE: If you recently made changes to your domain information, it can take up to 72 hou...
We do not accept any of these payment methods at this time. We accept Visa, MasterCard, Amex, Discover and PayPal. We can offer payments through Google Checkout, simply send an email to billing@pacifichost.com to request this payment method.
This really depends. If the site is newer or is currently on a shared environment, the next natural step is to a VPS. If the site needs its own dedicated environment, it's always possible to upgrade from VPS to a dedicated server once the traffic warrants it. With a dedicated server you will have full use of the entire server. A VPS is still a shared solution (albeit one with much more flexibility) and resources are shared with other VPS's hosted on the server.
Currently we do not support ASP on our shared hosting, as we run only Linux. We suggest using PHP for your programming needs. However we do offer offer Windows OS with our Dedicated Servers, just select it as an OS option at checkout.
\N\NWHMCS\N\N \N\NRESELLER: WHMCS IS FREE ON SPECIFIED RESELLER HOSTING PLANS AVAILABLE ON OUR WEBSITE\N\N VPS / HYBRID / DEDICATED: WHMCS is $5/month on all plans \N\NCLIENTEXEC\N\N RESELLER: ClientExec is FREE on specified Reseller Plans. VPS / HYBRID / DEDICATED: ClientExec is FREE on all services.
Yes PostgreSQL is offered on all of our hosting services.
RTMP, Flash Media Server, Wowza and anything similar is supported by the PacificHost Team, however due to the nature of these programs and the intensive CPU and RAM allocation they require to operate we cannot allow them on our shared, business or reseller hosting services. We do however FULLY support them and will even install them for free on one of our VPS Hosting Servers [1], Hybrid [2] or Dedicated Servers [3]. Links: ------ [1] http://www.pacifichost.com/vps-hosting.shtml [2] http:/...
PacificHost has installed mod_cloudflare across all of its shared and reseller servers. We also install it by default on all new dedicated servers. We can install mod_cloudflare for free on any VPS or dedicated server if you open a support ticket with our Admin team. We have also made the firewall changes necessary for optimum performance with CloudFlare's protection.
KVM is a external box that lets you connect to our server and act like you have a monitor, keyboard, and/or mouse. This is a service that may come with your Dedicated Server depending on the hardware ordered. To ensure that your Dedicated Server order comes with KVM please submit a ticket to our Sales Department and we will ensure that your server comes with KVM. \N\NDO YOU ALLOW KVM ON A VPS OR SHARED SERVER?\N\N No, we cannot offer this technology on a VPS or shared server.
PacificHost provides you the hosting you need to place your website online, but can't a person just host their own website from home? No, it would not be a good idea. * You would need a super fast internet connection and an agreement with your Internet Service Provider to allow you to accept constant, heavy traffic (heavier than normal). This part will get very expensive. * You would need to keep your computer on 24 hours a day, every day, and keep it secure from hackers and free of ...
Flash is a client-side application, which means it relies on each visitor's browser to have the flash plugin installed. PacificHost does not need to do anything to allow Flash movies and applications to work on your web site. If you or a visitor needs to install Flash so they can view your site, send them here:Download Flash Player [1] Links: ------ [1] http://get.adobe.com/flashplayer/
All of the servers at PacificHost have been updated for PCI compliance. If you see any problems, just get a scanning vendor to email you a report and provide that report to support@pacifichost.com [1] so we can fix anything that does not comply. Links: ------ [1] mailto:support@pacifichost.com
Yes this is possible, although the procedure varies it is something you can do. Simply Follow the guide on how to upgrade your account [1]. Links: ------ [1] http://support.pacifichost.com/#
PacificHost will NOT place ads on your site. That is one of the many advantages of having a paid host.
China has a sophisticated firewall. The government blocks many sites because of their variety of strict and varied laws. They can ban any IP at any time for any reason. If China blocks you, the only thing you can do is to move to a dedicated server and hope you don't get blocked for you own materials. You can request a dedicated IP, but we cannot guarantee it won't be blocked. China often blocks an entire range of IP addresses.
If your previous hosting company uses cPanel, then we can migrate your current email boxes and messages. Otherwise, we will NOT be able to transfer any email accounts. In this case, we recommend you archive your old emails and create new mail boxes with the same names at your new host. \N\NHOW CAN I ARCHIVE MY EMAILS? \N\N The fastest method is to setup a POP3 connection via Outlook or another mail client. As soon as you receive using POP3, every email received is permanently saved to your com...
PacificHost uses ClamAV. You can run a virus scan on your website files and emails using ClamAV our virus scanning software that is updated regularly. PacificHost includes SpamAssassin on all web hosting packages. In addition PacificHost also uses several top spam blacklists to block known spam sending hosts. On average this cuts down the amount of spam by 75%. Full details about SpamAssassin can be found at: http://spamassassin.apache.org/ [1] Links: ------ [1] http://spamassassin.apache.or...
As of July 6th, 2009 these are the countries that we can't do business with due to embargo restrictions. Reference: http://www.ustreas.gov/offices/enforcement/ofac/programs/ [1] SUDAN http://www.ustreas.gov/offices/enforcement/ofac/programs/ascii/suda... [2] PENALTIES: Criminal fines for violating the Regulations range, upon conviction, up to $1,000,000; individuals may also face imprisonment of up to 20 years. In addition, civil penalties of up to $250,000 or twice the amount of the underl...
DO YOU ALLOW ADULT SITES? Yes, we allow adult sites. They must be legal in the United States of America. DO YOU ALLOW SITES TO ADVERTISE FOR MONEY? Yes, we allow sites to have commercial advertisements. CAN I USE ADVERTISEMENT BANNERS? Static HTML banners are allowed, but a script-based banner uses the server processor and can crash the server (especially if the banner loads on many different pages). Examples of unacceptable material for all hosting services: * IRC * Pirated Sof...
What You See Is What You Get... WYSIWYG It's a type of HTML editor that lets you make webpages without requiring HTML coding. Instead you simply insert pictures, text, links, and colors. Our Site Builder we provide uses wysiwyg, as well as the HTML Editor that you can find in cPanel > File Manager.
At this time we do not have any contracts/commitments. You are welcome to cancel at anytime.
No. We have owned and operated our own servers since we opened.
We update each program as soon as our server administration team approves it. Often updates are "buggy", and we want to be sure any updates we make will not cause problems for our clients.
There is no way to determine the maximum number of visitors your site can sustain. Each site is different and the amount of traffic you can handle will depend on the resources each visitor is using.
Our latest systems run on multi-core dual processors (64bit Intel Xeon) with at least 6-24GB RAM. The number of clients on a server vary for each and every machine, it all depends on load averages. We put approximately 1/3rd of what the server can handle. We do this to ensure that all client sites run as smoothly as possible. All of our shared servers use Enterprise Class Linux operating system CentOS and come with popular software such as Perl, PHP and Ruby on Rails, FFmpeg and MySQL pre-in...
This will vary highly depending upon the weighting system which we use to ensure that servers are not oversold. Don't worry! We will provide you with a nice, stable environment to house your VPS's.
We cannot offer an estimate. We have multiple accounts on the shared and reseller servers, and it also depends what sizes they are as to how many we can fit. We can tell you we never fill the server past 80% capacity. Also, we never go back to an old server and refill it (even if the server is only at 40 or 50% capacity).
Visit the following web page: http://www.pacifichost.com/speed-test.shtml [1] Links: ------ [1] http://www.pacifichost.com/speed-test.shtml
Yes, PacificHost includes Webdisk on all hosting packages. Webdisk allows you to put a shortcut on your desktop that links to your hosting account. You can then drag and drop files to your account just like it is part of your local file system. This feature allows for easy publishing and eliminates the need for for FTP or publishing software.
Yes, it does. Everything on your account works on our servers, so it doesn't matter what your personal computer uses.
Yes, Mod_Rewrite is installed on all PacificHost servers.
PacificHost does NOT charge a setup fee on any of our primary hosting services. If there is any setup fee it will be clearly listed.
Yes most definitely! PacificHost has always offered and stood by it's 99.9% uptime guarantee.
We offer a 45 day money back guarantee where you can receive 100% of your money back if you are unsatisfied with our services. This money back guarantee is subject to terms and conditions specified at our Terms of Service: HTTP://WWW.PACIFICHOST.COM/TOS.SHTML
Yes, we support FFmpeg and all other libraries required to run a video sharing script. We are one of the premier providers of FFmpeg Hosting. For more information please visit our FFMPEG HOSTING page.
Yes, we allow adult sites. They must be legal in the United States of America. We recommend reading our Terms of Service, which is located at: HTTP://WWW.PACIFICHOST.COM/TOS.SHTML
Yes you do. All of our customers have full access to their account every day, all day.
\N\NDOES PACIFICHOST SUPPORT WHAT I NEED?\N\N Key: = Compatible. = Not compatible. = Only compatible with a Microsoft Windows server. = Only compatible with a Linux server. = A PacificHost agent must enable this for you. Please open a ticket with our Support Department. Service Shared/Reseller Dedicated/VPS 3rd Party cPanel Skins Ad Server Adspy Sites Ajax Alias files , aliases Apache Flex ASP.NET aspell , pspell Auto...
For shared servers, we can only open outbound ports. Please contact our Support Deparment via ticket with this request. Be sure to include the reason why you need this access.
Absolutely! If you'd like to setup a custom package, please open a ticket with our Sales Department with the account specifications you are looking for and we will respond with a free quote for you.
Yes, PacificHost will transfer all of your accounts from your previous provider completely free of charge upon sign up. When transferring accounts to our servers they remain exactly the same which means all of the files, databases, and email addresses. Visit our SERVICE REQUESTS page after signup and fill out the Inbound Account Transfer Request form.
Yes, you can use our hosting to work with wildcard sub-domains. Uses for this would be if you are setting up a Wordpress hosting service and need to create a new sub-domain for each one of your blogs. To do this all you need to do is: 1) Login to Cpanel for the domain you need this on then go to subdomains then add a subdomain with "*" this will turn on wildcard for the entire domain. IE: *.pacifichost.com would enable wildcard subdomains on pacifichost.com
We perform daily backups of our Shared, Reseller and VPS service to a remote R1soft server. This ensures that we will always have a copy of your data in the event of a server emergency. Please do be advised you are still responsible for maintaining your own backups and content, as in the event we do not have any backups we cannot be held liable for any data loss. We run Raid 10 server configurations along with Remote backups which is better than what most hosting providers offer so we cert...
All PacificHost Shared, Reseller and VPS servers run on CentOS Linux, which is identical to Red Hat Enterprise Linux. If you need to run Windows or another flavor of Linux, you can order a Dedicated Server with a wide selection to choose from.
We are not a reseller of another hosting provider. We setup and maintain our own servers.
We unfortunately cannot accept payments or process new orders over the phone or live chat. If you are having any issues signing up or paying your invoice please open a ticket with our Billing Department.
There is no limit for the size of databases. MySQL is only limited to the size of your cPanel's disk space.
You can find the application to download here: HTTPS://MARKET.ANDROID.COM/DETAILS?ID=NET.CPANEL.REMOTE Once installed on your phone it will ask you for your domain, username and password and once logged in you will have all the options available to you on your phone.
Yes, you can host sites for your friends on your Web Hosting account, as long as you are not charging them money for hosting. However, if any of your friends need direct access to the databases or cPanel functions, they will need your cPanel login information. If you chose to get a Reseller account, then each friend will have their own cPanel. This is really a much better way to host multiple sites that do not have the same owner. Remember, shared Web Hosting accounts may not resell their host...
Yes, we can change the main domain on your account, but the account username must remain the same. Simply visit our SERVICE REQUESTS page and choose the form to change your domain name. Please make sure you don't have the domain you are changing to used anywhere on the server (addon domain or parked domain or cpanel account). If you do please remove it first before issuing the domain change request. PLEASE NOTE: If you have addons domains created within the cpanel account they may not show in ...
We do not support the ability to have more than 1 Dedicated IP for multiple domains in a single cPanel account. While it is technically possible it requires certain modifications made to backend files which cause conflict with our internal systems. In order to have a cPanel account grouped with multiple domains on multiple dedicated IPs you will need to be running at least a VPS.