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Knowledgebase : Billing Questions
If you have a due invoice you'll first want to check the due date. If the due date hasn't passed yet you are welcome to pre-pay to get it out of the way. However be aware if you do that with an active PayPal Subscription you may end up double paying, so best to leave it until the due date. With credit cards we'll attempt to charge your card a day before the due date to give you more time to fix the issue if something does go wrong. In most cases, by paying the invoice your service will be uns...
All of our services are designed to allow you to upgrade at your own pace. There are a 2 different upgrades you can make; we have listed the respective methods below. There are no additional fees involved for any upgrade path and if a migration is necessary we will transfer your site over free of charge. \N\NOPTION A: TRANSFERING FROM ONE HOSTING PLAN TO ANOTHER IN THE SAME PRODUCT LINE. (EX: BASIC WEB HOSTING TO ADVANCED WEB HOSTING PLAN)\N\N This is a very easy upgrade process. There are...
How to reset Client Portal Password If you lost your password to the Client Portal, follow these simple steps below to reset the password on your account. STEP 1: Visit the Client Portal [1] and click the link in the "FORGOTTEN PASSWORD?" box. STEP 2: On the next page, enter in your email address and click submit. STEP 3: New text will appear below your email address. It will ask you for the answer to the security question you chose when you signed up. STEP 4: You will receive a verifi...
More than often our login information email goes into the spam box in some email providers. We are not blacklisted, however the format and some of the text we use triggers some spam filters. So please check your spam/bulk folder. If you still don't see it then try logging into your Client Portal [1] and viewing a copy of it in there. Follow the tutorial below on how to do that. 1. Login to your Client Portal. This uses the email address and password you used when you signed up with us. ...
We're sorry to see you go. If we can do anything to make it better, please let us know by sending an email to MANAGEMENT@PACIFICHOST.COM to see if we can get your problems resolved before canceling. HOW TO CANCEL: To cancel your account, please fill out our Service Cancellation Form which you can find by visiting REQUESTS.PACIFICHOST.COM. You will receive an email immediately confirming that we have received your request. Once you know we have your request, please allow us 72 hours t...
If you pay for any of our Shared, Business, Reseller or VPS plans with a minimum of a 1 year payment we will give you a free domain or transfer service. To take advantage of this offer, select the option to register or transfer a domain when you go to checkout. This offer applies to .COM, .NET or .ORG domains only. When you select a minimum of 1 year payment term, it will change the price of the domain to $0.00 at checkout. NOTE: The domain is only free for the first year, after that you w...
You can ask PacificHost to change the primary domain name associated with your account. HERE IS THE ONLINE FORM TO ACCOMPLISH THAT. NOTE: This does not change the domain name you have registered. You will not need PacificHost's help to change your subdomains, addon domains, and parked domains. You can do that directly in cPanel.
1. Login to the CLIENT PORTAL. 2. Click the "SERVICES" button and then click the "MY SERVICES" link in the dropdown menu 3. Click the "VIEW DETAILS" button for the plan you wish to upgrade 4. Here, under "MANAGEMENT ACTIONS" tab >> click the "UPGRADE/DOWNGRADE OPTIONS" which will list the available changes 5. Follow the instructions to complete the upgrade request and we will upgrade your VPS within 24 hours and you will receive a confirmation email after this has been done.
We purposely disable the ability to change the password to your shared hosting account for security reasons. In order to change your cPanel password you will need to have access to the Client Portal and change from within. The instructions on how to do that are listed below: STEP 1: To reset or change your cPanel/WHM Password simply login to the CLIENT PORTAL. STEP 2: Under the "SERVICES" dropdown button, click "MY SERVICES". STEP 3: Here just click the "VIEW DETAILS" button for whic...
To pay an actual invoice early you must wait for it to be generated. Invoices are generated 7 day before your account is due and you have 7 days to pay it. If you have a credit card on file or have a paypal subscription it will re-bill automatically. You can also add credit to your account via the "Add Credit" link in the Client Portal. Any credit you add will automatically apply to any and all generated invoices on your account.
You can update your details at http://clients.pacifichost.com/ [1] Once logged in, just click on the "Update Your Details" link. Links: ------ [1] http://clients.pacifichost.com/%C2%A0
Canceling a Subscription or Recurring Payment cancels all future scheduled payments for that subscription. Please follow the steps below to cancel a Subscription: 1. Log in to your PayPal account. 2. Click the "My Account" tab. 3. Click the "History" subtab. 4. Click "More filters", select "Subscriptions and agreements", and then click "Subscriptions". 5. Change the date back to the year the subscription was created, and then click "Show". 6. View the details of a specific Subscription Creation...
If you lost your welcome email or have not received it within 15 minutes of ordering you can view and print it from the Client Portal. Steps: 1. Login to the CLIENT PORTAL. (The login details will be the ones you entered at sign up. Username will be your email and the password is the one you entered) 2. In the upper right hand corner look for the "HELLO, YOUR NAME!" button and click it. 3. In the dropdown menu click "EMAILS SENT" to view a list of all the emails we have sent out. You'...
To see your financial status with PacificHost, simply login to our Client Portal [1] and under the "BILLING" dropdown menu, click "MY INVOICES" to view a list of all the invoices on your account. Additionally if you have any unpaid invoices a notice will be shown on the Home screen of the Client Portal informing you of this. Links: ------ [1] https://clients.pacifichost.com/
To change the frequency of payments for your account, please open a ticket with our Sales Department and tell us how often you want to pay, or how much you want to pay in advance. We are glad to bill any number of months ahead of time. For the protection of your account, please include the last 4 digits of the credit card you pay with, or the latest PayPal Transaction ID. Otherwise, did you know you can Add Credit to your account? Click here to learn how [1]. Links: ------ [1] http://s...
To change the payment method for your account, please open a ticket with our Billing Department and tell us what changes you want. For the protection of your account, please provide the last 4 digits of the credit card you pay with, or the latest PayPal Transaction ID. However, if you want to stop hosting with us, and stop paying all together, then you must cancel your account using our online form. [1] Links: ------ [1] https://www.pacifichost.com/requests/service-cancellation.shtml
You can download a copy of your invoices from within the Client Portal [1]. Please sign in and click the "Billing" dropdown button followed by the "My Invoices" link. Then click the "View Invoice" button for the appropriate invoice and choose the option to download the invoice in PDF format. HOW CAN I SEE MY CREDITS? Any account credit will be shown in a bright green box on your Home screen of the Client Portal. Links: ------ [1] http://clients.pacifichost.com/
PayPal subscriptions will pay on the same day of each month. If your PacificHost invoice was due on the 1st of every month and you subscribed on the 11th, then your invoice would be 10 days late every month. We have no way to edit the date we take your PayPal subscription or the amount of the payment that you make. If you have a PayPal subscription that is paying your invoice late and you are receiving email notifications about invoice payments, you have two options to correct this situation...
Click here [1] to view our current fax number and other contact information. All faxes will be routed to our ticket system and show up as a normal email. Our administrators will contact you via email if necessary. Links: ------ [1] http://www.pacifichost.com/contact-us.shtml
We unfortunately cannot accept payments or process new orders over the phone or live chat. If you are having any issues signing up or paying your invoice please open a ticket with our Billing Department.
PayPal does not allow for anyone to change your payment amount. If you need to pay us a different amount every month, you will need to cancel your current subscription and re-subscribe on the correct amount you wish to pay monthly. WE DO NOT BILL YOUR ACCOUNT FOR EXTRA MONEY. It is likely you created multiple separate PayPal subscriptions, which has caused you to pay extra. We are unable to cancel any PayPal subscriptions for you, so you will need to cancel all subscriptions at this time. ...
If your billing account is staying active, then we add a credit to your account for the next time you would pay. If you do not plan to keep any PacificHost services, you must cancel all of your accounts first by submitting a CANCELLATION REQUEST FORM. Then wait for a cancellation confirmation email. Once you get the cancellation confirmation you may reply to that email and inquire about your refund. Please allow up to 7-10 Business Days for your credit card to post the refund. Please...
This guide will show you in a few simple steps how to change your email address in your Client Portal 1. Login to our CLIENT PORTAL. 2. Once you are logged in, click the "UPDATE YOUR DETAILS" link next to all your contact information on the Home screen of the Portal. 3. On this page, you will have the option of changing the primary email on your account, or you can click the "ADD NEW CONTACT" link and you can then add a secondary email address to the account. By adding this secondary...
1. Login to the Client Portal [1]. 2. Click the "SERVICES" dropdown button followed by the "MY SERVICES" link. 3. Click the "VIEW DETAILS" button next to the package you wish to upgrade 4. Click the "ADDONS" tab. (NOTE: If you are on a Dedicated Server, Hybrid or VPS you need to click on the "UPGRADE/DOWNGRADE OPTIONS" button instead) 5. Follow the page to add the appropriate addon to your package. 6. Once we receive your order, we will either contact you for additional informa...
Yes, we send out an invoice email 7 days before the due date of the invoice. More terms regarding this are listed in our TERMS OF SERVICE page.
If you have multiple people in your organization and they all require the ability to call in, live chat or open a ticket on your behalf their information will need to be added as a Sub-Contact in your Billing Account. To learn how to do this just follow the instructions below. STEP 1: Login to the CLIENT PORTAL. STEP 2: Click the "UPDATE YOUR DETAILS" link in the upper left next to your current contact information. STEP 3: On this page you will see a set of tabs in a row. Just click ...
Yes, you can login to the Client Portal at anytime and in the upper right corner of the navigation bar, click the "Hello, Name!" dropdown menu. On the following page just enter in the amount and our system will generate an invoice for you to pay. \N\NHELP, I ACCIDENTALLY CREATED AN INVOICE FOR ACCOUNT FUNDS?\N\N On the next screen, just enter in the amount and our system will generate an invoice for you to pay. Once you pay the invoice your credit will be added automatically. If you a...
Please read the following instructions to learn how to add an extra email or login to your Client Portal Billing Area. 1. Login to the Client Portal at HTTPS://CLIENTS.PACIFICHOST.COM/ [1] 2. Click the "Account Details" button and click the "CONTACTS/SUB-ACCOUNTS" link in the dropdown menu 3. On this page you can add just an email address and click the appropriate email preferences selection for the email address. You can additionally click the "ACTIVATE SUB-ACCOUNT" Links: ------ [1...
1. Login to the Client Portal at HTTPS://CLIENTS.PACIFICHOST.COM/ 2. Once logged in, click the "ACCOUNT DETAILS" button and then select "MANAGE CREDIT CARD" in the dropdown menu. 3. Input your new credit card information.