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Knowledgebase : FTP Help
Popular FTP Program Video Tutorials
* Configuring your website in FileZilla [1] * Uploading files using FileZilla [2] * Managing files/folders in FileZilla [3] * Configuring your website in WinSCP [4] * Uploading files using WinSCP [5] * Managing files/folders in WinSCP [6] * Configuring your website in CuteFTP [7] * Uploading files using CuteFTP [8] * Managing files/folders in CuteFTP [9] * Configuring your website in WS_FTP [10] * Uploading files using WS_FTP [11] * Managing files/folders in WS_FTP [12]...
Dreamweaver settings
How to publish with Dreamweaver: * Open your Dreamweaver and look in the top menus. Click "Sites" and choose "New Site". * In the pop-up window, choose the "Advanced" tab. * Select "Remote Info" and then enter the FTP settings on the right hand side. (For FTP settings, please refer to the Related Article.) MORE TIPS: Try passive mode with both on and off Try with Use Firewall on. Try with path/directory: /public_html/
Can I use FTP as an off server backup?
We don't recommend it, as it can be considered a "file dump" which is against our TOS. What is file dumping? - A large number of files that are transferred from one place to another without any particular organization, as in copying media or backup files from your computer to our server.
Common FTP Socket Errors
A socket is defined as one endpoint of a two-way communication link between two programs running on the network. A socket is bound to a port number so that the TCP layer can identify the application that data is destined to be sent. Normally an FTP server runs on a specific machine and has a socket that is set to a specific port number. The server mainly waits and listens to the socket for a client to make a connection request. The client makes a connection request by trying to meet with t...
How can I setup and navigate my FTP Program?
We have a variety of Video Tutorials available to help you setup, upload and manage your files via several of the most popular FTP Clients. Click a video below to view. * Configuring your website in FileZilla [1] * Uploading files using FileZilla [2] * Managing files/folders in FileZilla [3] * Configuring your website in WinSCP [4] * Uploading files using WinSCP [5] * Managing files/folders in WinSCP [6] * Configuring your website in CuteFTP [7] * Uploading files using CuteF...
How to control FTP sessions
You can view live FTP sessions occurring on your account right from cPanel. You have the ability to disconnect a user from an FTP session at any time through cPanel. To control an FTP session, please do the following: * Click on the Ftp Manager * Click on the FTP Session Control * All active FTP sessions (FTP connections that are actively uploading or downloading files) are listed. If you would like to terminate an FTP session, please do the following: * Click on the Delete button ...
How to create an FTP account
An FTP account is basically used to upload and manage your files on your web site. By default, an ftp account is created automatically when you sign up for hosting, create an addon domain or create an account for a user. You can give different people access to modify certain files and not others by giving permissions to only edit or access a particular directory. You must create an FTP account for the user to do so. To create an FTP account, please do the following: * Click FTP Manager *...
How to use FTP via Windows Explorer
Microsoft has developed an easy way for you to connect and upload files to your website. NOTICE:Internet Explorer once had a built in FTP client which a lot of people used. You can NOT access FTP through Internet Explorer anymore. To quickly connect, go to your desktop and open My Computer. In the address bar, type the following: FTP://YOURUSERNAME:YOURPASSWORD@DOMAIN.COM or FTP://YOURUSERNAME:YOURPASSWORD@YOURIPADDRESS You must replace _yourusername_ with your control panel username...
How to Use Web FTP / browser-based FTP
How to use browser-based FTP (also known as WebFTP) on your Windows PC: Open My Computer (do NOT open Internet Explorer). Input one of the following URLs into your Address Bar, replacing the credentials listed with your account information: ftp://username:password@serverIPaddress/ - or - ftp://username:password@domain.com [1]/ *NOTE*: This will not work with additionally created FTP accounts or addon domain FTP accounts, as your computer will not accept two @ symbols in the URL. You must...
If you are behind a router enable passive FTP mode
If you are behind a router, please enable passive FTP mode.
My FTP is really slow or disconnects often. Why?
Go into your FTP options and see if PASSIVE MODE is checked ,if it is, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet. FTP TIMEOUT: This time is set on your ftp program. Usually ftp timeout is due to a bad internet connection, bad ftp program, or the server is temporarily unavailable. SPECIFIC ISSUE: You can connect to FTP, but immediately times out when trying to upload files. Cause: ...
Publishing Issues
First, Refresh the webpage in your browser. All website files must be inside the public_html folder. Your home page should be named index.html (all lower-case). Broken images may be in the wrong folder. Also the file name may not match what is in the HTML code. NOTE: Site Studio requires the domain name to be fully propogated and resolving to PacificHost. Site Studio support is at www.psoft.net/ssdoc/help.html [1] NOTE: Some FrontPage extensions may not be supported. cPanel will only support ...
Why am I not allowed to upload files?
Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space. New Resellers You might be out of disk space because you never gave yourself any. Please be sure to create a package and upgrade your domain to the new package.
How do I access FTP and what programs do you recommend?
Great that your finally getting setup with your hosting account! FTP, also known as File Transfer Protocol allows you to transfer files from one host to another over the internet. Using FTP is fairly simple and doesn't require any programming skills, only the willingness to learn the interface of the FTP program you select. You'll be required to download and setup the program, but once you do you'll be able to seemlessly transfer files to and from your hosting account. * FILEZILLA FTP CLIENT...
Why does my FTP fail to connect?
If your FTP progam is not connecting properly, here are some possible reasons: STEP 1: Your firewall could be blocking it. STEP 2: Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else). STEP 3: Make sure your username and password are the same as your control panel username and password. STEP 4: Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html
Why doesn't my FTP password change when I change my cPanel passwo...
Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not work within 24 hours, please contact Technical Support.
Where do I upload files?
You can upload new files to your account and have them visible on the public web by uploading them to the /public_html folder. If you wish to upload files that will only be visible to you, you can upload them in the / direcotry of your FTP account.
FTP using Explicit TLS using FileZilla
We offer TLS/SSL support on port 21, passive but not required. FileZilla offers great support for this. Hit Ctrl+S in FileZilla, click "New Site" and select FTPES - FTP over explicit TLS/SSL Just use a "Normal" login, with your regular cPanel username and password.