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Knowledgebase : Miscellaneous
\N\NWINDOWS\N\N To perform a trace route on Windows, click Start, then Run, and type cmd and click OK (type command for Windows Millennium, 98, and 95). A command window similar to the following will appear: First, we need to make sure you can copy text from this window. This will be helpful to send this information to tech support. Click on the little icon at the very top left corner of the window, as shown below: A menu will appear, like this: Click Properties. A dialog like the...
So, your site is slow, then fast. It works, then it doesn't work. If this is happening to you, the likely culprit is DNS. \N\NPROPAGATION IF YOU RECENTLY CHANGED YOUR NAME SERVERS OR DNS, THEN YOU ARE IN A 48 TO 72 HOUR PERIOD KNOWN AS PROPAGATION. ONCE PROPAGATION IS OVER, YOUR SITE SHOULD BE STABLE.\N\N \N\NDNS GLUE IF YOU ARE USING PRIVATE NAME SERVERS, OR HAVE STOPPED USING PRIVATE NAME SERVERS, THEN YOU NEED TO MAKE YOUR NS RECORDS IN YOUR DOMAIN'S DNS ZONE MATCH THE NEW NAME SERVERS YOU...
You may be asked to provide a screenshot of your computer screen so PacificHost can get a better idea of your problem. * Go to the problem on your computer and then press the PrtScn key on your keyboard. Nothing seems to happen. * Open a Paint, Illustrator, or Photo program. In Windows, you may click Start > All Programs > Accessories > Paint. * Go to the Edit menu and click Paste, or you can press Ctrl V. * Click File > Save As. In the box that pops up, change the "Save As Type" t...
You may speak to a level 2 technician at any time via live chat or phone. However, the server and billing administrators are only available through the ticket system. You cannot speak to those administrators in live chat nor on the phone. You may send a ticket to our Support Department to speak with a Server Administrator. You may email our Billing Department to speak with a Billing Administrator. If you have a ticket that is not being handled correctly, please call or join live chat...
We run the following on all shared services: * Latest PHP 5 running securely in CGI mode with suExec * PHP safe_mode OFF * mod_rewrite pre-configured * Both ionCube and Zend Loaders pre-configured * Latest performance tuned MySQL 5 * Both mod_security application firewall and PHP open_basedir pre-configured
If your Magento is loading slow, you can follow these steps to try and decrease the loading time: 1. Enable System Caching 2. Enable Magento lock Caching = http://inchoo.net/ecommerce/magento/magento-block-caching/ [1] 3. Don't install Magento using the test data Links: ------ [1] http://inchoo.net/ecommerce/magento/magento-block-caching/
Do not worry - this is a temporary side effect of moving the account to a new IP and generally only affects you. This clears up within an hour or two. If you have any questions don't hesitate to submit a support ticket.
Your local IP address is the one your computer shows when you are connected to the internet, this is a unique number to identify you when connected. This may or may not change depending on your Internet Service Provider (ISP) each time you connect. The best way to find out is to visit http://www.whatismyip.org/ [1] Links: ------ [1] http://www.whatismyip.com/
To point to your newly setup server or account you will need to adjust your host file. (This is required to inspect your website before changing the DNS of your domain to ensure the migration is complete) HOST FILE: The hosts file contains lines of text consisting of an IP address in the first text field followed by one or more host names. Each field is separated by white space - tabs are often preferred for historical reasons, but spaces are also used. Comment lines may be included; th...
Our servers are setup to protect themselves if they perceive a threat by blocking the IP. There are many things which can trigger a block on your server including: * Entering the wrong username or password multiple times within 5 minutes when logging into the control panel, email, or a password protected area on the website. * Opening too many connections to the server at one time. For FTP, we recommend setting you FTP program to open no more than 2-3 connections at a time. For email, ...