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Jul
12
July 19th, 2012 Network Maintenance Notice
Posted by Rex Boyd on 12 July 2012 01:55 PM

As part of our mission to be transparent about our operations, we wish to notify you about schedule maintenance that will be performed in the coming week. Our datacenter is going to be performing work on several core network routers which provide carrier bandwidth to our facility. We do not anticipate any substantial network outage as a result of this maintenance. The routers being maintained are configured as a redundant pair, and only one will be taken offline at a time. We do not expect there to be any downtime during this maintenance window.

This maintenance window is scheduled for Thursday, July 19th, 2012 from 12:00AM to 6:00AM CST. During this time clients may notice suboptimal routing or temporarily increased latency on certain paths. No servers are expected to lose power during the maintenance window.

We appreciate your understanding and cooperation in this matter. Please feel free to contact us at support@pacifichost.com if you have any questions, comments, or concerns.


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Aug
2

Please be advised that on August 18th 2011 between 12:01am CDT and ending at 04:00am CDT, we will be conducting a network maintenance within our San Antonio (SAT) Datacenter. This work is being done to combine a small number of our network VLANs into a single larger VLAN, in an effort to make more efficient use of our IPv4 allocations. During the maintenance window you may see up to 20 minutes of network connectivity interruption to the wolverine.pacifichost.com server

Again this will only briefly affect network connectivity to these services; power to the machines will not be interrupted and they will not be rebooted. This change will result in better utilization of our IPv4 address space, which will help us continue to provide IPv4 space to our customers far into the future.


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Jul
3
Network Issues Across Servers
Posted by Rex Boyd on 03 July 2011 05:00 PM

UPDATE: 7/4/11 2PM PST - All servers are now back online after intermittent outages throughout the night. We have determined the cause of the downtime to be related to an attack across our servers. We have temporarily disabled SSH Access for all users across all of our shared and reseller hosting services until we can gain a  better understanding on the exact format of the attack.

This is an ongoing issue that has been going on for approximately 12 hours, our team has been up throughout the night trying to figure this out and we believe it is network related. We have  notified network engineers and they are currently investigating the issue. About every 60 minutes these servers become unresponsive and require a reboot. We will notify of any further updates regarding the situation.

Current servers affected include:

  • Phoenix
  • Thunderbird
  • Juggernaut
  • Forge

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Jun
27
Maintenance on Havok Server 10PM EST 6/29/11
Posted by Rex Boyd on 27 June 2011 05:00 PM

While performing our monthly audit on the Raid status of our servers we noticed this server was unable to complete the verify task on the Raid drives. This check is run weekly and simply verifies the integrity of the data in the raid status. After further investigation the datacenter determined the server was running an outdated firmware version that was hampering its ability to complete the verify task. We decided it would be best to bring the server down so the firmware can be updated.

When: 10pm-12am EST Wednesday 6/29/11
What: Upgrading Raid Firmware
Length: Expected downtime 30 minutes - 2 hours

The current status of the server during the upgrade will be announced on our Twitter page at http://twitter.com/pacifichost_ops . If you have any questions about the maintenance, please send an email to support@pacifichost.com or feel free to call us at 1-800-491-6590.


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Jun
13
Forge Server Maintenance on 6/14/11 10PM EST
Posted by Rex Boyd on 13 June 2011 05:00 PM

At approximately 6:00AM PST we received an alert from the Forge Serve stating that the temperature of the Battery was too high. We promptly investigated the matter and determined the temperature of the batterly located inside the server was at 122°F. This is much higher than normal and thus we have scheduled maintenance on this server scheduled to take place tonight at 10PM EST. The datacenter will have to bring down the server and replace the battery inside the server.

The Battery Backup Unit simply provides power to the server in the event the datacenter loses power. There is no imminent danger to the server itself. Even if the Backup Unit fails the server will remain offline. We are taking a pro-active measure to have the unit replaced in order to ensure maximum server redundancy.

What: Server battery temperature is too high indicating failure of the BBU
When: 10PM EST June 14th, 2011
How long: Estimated downtime between 10-40 minutes

Please check out our PacificHost Status page which will detail the status of the server at the time of the replacement, you can find it at http://twitter.com/pacifichost_ops

Please do not submit a support ticket regarding this if your site happens to go down for a brief period over the next 12 hours as it will likely relate to this incident. We apologize for the inconvenience however hope you appreciate this pre-warning as we believe it is best to keep our customers informed of any issues or outages instead of keeping you in the dark.


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Jun
4
Emergency Maintenance for Colossus, Forge, Thunderbird
Posted by Rex Boyd on 04 June 2011 05:00 PM

Here is the most recent message we received from the datacenter regarding the status of Forge, Thunderbird and Colossus servers:

We are currently performing emergency maintenance to a part of our San Antonio Data Center cooling system. The cooling systems issue is causing temperatures to increase in the DC and our teams are actively monitoring and adjusting emergency cooling to mitigate the impact as much as possible.

Our Data Center techs are working closely with the repair contractors to restore the A/C units to full capacity and will be monitoring the status of the DC for the duration of this issue. So far the temperatures do appear to be going down as expected.

Our Data Center techs also are monitoring servers and are powering down the ones with critically high temperatures to prevent any kind of hardware failure. After the maintenance is completed, we will be sure to boot your server back up if it was indeed powered down.


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